Shipping Policy for Custom Mattresses and Products

Welcome to our Shipping Policy page. At Orange Mattress – Custom Bedding, we strive to provide our customers with the best possible shopping experience. Below you will find details regarding the shipping process for our products.  shipping policy

General Shipping Information

  • Processing Time: Orders for in-stock products are processed within 1-2 business days.
  • Shipping Carriers: We partner with various carriers to ensure your order reaches you in a timely manner. The carrier for your order will be chosen based on your location and the fastest available delivery option.

Custom Mattresses and Made-to-Order Products

  • Production Time: Custom mattresses and other made-to-order products are crafted with care specifically for you. Due to the bespoke nature of these items, please allow 2-5 weeks for production.
  • Shipping Time: Once your custom product is completed, it will be shipped immediately. Shipping time will vary based on your location, but typically takes 3-7 business days.

In-Stock Products

  • Immediate Shipping: Some products are available for immediate shipment and will be dispatched within 1-2 business days after your order is placed.
  • Shipping Time: Standard shipping times for in-stock products are 3-7 business days, depending on your location.
  • Tracking: A tracking number will be provided once your order is shipped, so you can keep track of its progress.

Shipping Policy Costs

  • Standard Shipping: Shipping costs are calculated based on the weight and dimensions of your order, as well as your location.
  • Free Shipping: We offer free standard shipping on orders during certain promotions.
  • Expedited Shipping: For faster delivery, expedited shipping options are available at an additional cost. Please communicate shipping method.

International Shipping

  • Availability: We ship to select international locations. Please call for more information.
  • Customs and Duties: International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Please check with your local customs office for more information.

Additional Information

  • Delivery Issues: If you encounter any issues with your delivery, please contact our customer service team at Orange Mattress for assistance.
  • Returns and Exchanges: For information on returns and exchanges, please refer to our return policy.

Thank you for choosing Orange Mattress – Custom Bedding. We appreciate your business and are committed to delivering your products with the utmost care and efficiency. If you have any questions or need further assistance, please do not hesitate to contact us.


Orange Mattress Custom Bedding

1049 Raritan Rd. Clark, NJ 07066, 1-800-761-1100

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